Hygiene & precautionary measures

All measures 

At the hotel entrance, in front of all dining areas and in potentially endangered areas, e.g. in the public toilets or in front of the lifts, there are sufficient disinfection options available.

A maximum of 2 people with face mask may use the elevator at the same time. Our guests are requested to wear a face mask when walking in the public areas.

Potentially endangered objects such as light switches, toilet brushes, taps, soap dispensers, elevator buttons, card terminals are disinfected at regular intervals every day.

Wherever possible, transparent plexiglas protection has been installed. In addition, all employees in public areas are wearing a face mask and, if necessary, disposable gloves.

The distance regulations of min. 1.5 meters are indicated by adhesive markings on the floor.

The surfaces of the reception counters are cleaned thoroughly and at regular intervals with disinfectants.

With the hotelbird app we offer our guests a contactless and hygienic check-in / out. Through the app you can also open your room door and pay with your smartphone.

With our SMS and Whatsapp service, we offer our guests contactless communication with our reception team. In order to use this, a phone number must be provided or communicated during the reservation process.

Our fitness and sauna area will remain closed for the time being.

Upon departure, all surfaces and potentially endangered objects in the room are disinfected, e.g. desk, wardrobe, drawers, light switches, window handles, telephone, tablet, coffee machine, toilet brushes, taps, soap dispenser.

  • In all catering areas, the number of tables and seats will be reduced in accordance with official instructions. Chairs and tables are set up in compliance with the minimum distance of 1.5 meters.

  • Kitchen and service staff wear mouth guards at all times.

    Cloth napkins are replaced by paper napkins.


Updated on 08.10.2020

Sightseeing tours by bus and boat are possible.

Most museums and attractions as well as numerous stages and concert halls have reopened. It is most of the time necessary to purchase tickets online prior to the visit. 

Cafés, restaurants and bars have reopened. Shops such as supermarkets and late night shops as well as all restaurants and bars are closed from 11 p.m. to 6 a.m.

Nothing can prevent you from a shopping tour on Friedrichstrasse or on Ku'damm, for example.

Quarantine is mandatory for travelers who have stayed in a foreign risk area within the last 14 days. If you present a negative test that is not older than 48 hours, there is no quarantine requirement.

From October 15th, everyone coming from a risk area will be quarantined for at least five days. The quarantine can be ended if a Corona test is carried out on the fifth day and it turns out negative.

Overview of the international risk areas

Your cancellation options depend on your chosen rate and booking method. You will find your cancellation conditions on your reservation confirmation.

We kindly ask you to cancel your reservation in the same way as you made your booking. If you have booked your stay via, Expedia or another booking platform, please contact them.

We would be happy if you decide to reschedule your stay instead of canceling it.

If you have typical Covid-19 symptoms, we kindly ask you to stay at home.

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